Cancellation and Refund Policy
Welcome to Asian Travel. This Cancellation & Refund Policy outlines the terms applicable to all car rental, coach rental, chauffeur-driven vehicle, self-drive vehicle, van, and transportation bookings made through our Website, support team, or other booking channels.
By confirming a booking with Asian Travel, you acknowledge and agree to the following cancellation and refund terms.
Chauffeur-Driven Vehicle Cancellation Policy
Economy & Executive Cars
Cancellation Charges
| Cancellation Timing | Applicable Charges |
|---|---|
| More than 3 hours before duty reporting time | No Cancellation Charges |
| Within 3 hours before dispatch | Half Day Charges (4 Hours / 40 KM) |
| No Show after vehicle dispatch from garage | Half Day Charges (4 Hours / 40 KM) |
Luxury, Royale, Vans & Coaches
Cancellation Charges
| Cancellation Timing | Applicable Charges |
|---|---|
| More than 48 hours before duty reporting time | No Cancellation Charges |
| Within 48 hours before dispatch | Full Day Charges (8 Hours / 80 KM) |
| No Show after vehicle dispatch from garage | Full Day Charges (8 Hours / 80 KM) |
Self-Drive Vehicle Cancellation Policy
| Cancellation Timing | Applicable Charges |
|---|---|
| Booking canceled before 24 hours | No Cancellation Charges |
| Booking canceled within 24 hours | 30% of Total Fare |
| No Show | 50% of Total Fare |
General Booking Cancellation Policy
Customers may cancel bookings through:
- Website
- Customer Support Team
- Official Email Communication
General Cancellation Charges
| Cancellation Timing | Applicable Charges |
|---|---|
| More than 24 hours before booking start time | No Cancellation Charges |
| Less than 24 hours before booking start time | 50% of Base Fare |
| No Show | 50% of Base Fare or 1 Day Rental or 12-Hour Rental (whichever is higher) |
Refund Policy
- Eligible refunds will be processed within 8 working hours or by the next business day after cancellation approval.
- Refunds will be processed after deducting applicable cancellation charges as per this policy.
- Refund timelines may vary depending on banking partners, payment gateways, and financial institutions.
Credit Card & Payment Authorization
By making a booking with Asian Travel, you authorize us to charge the final billing amount to your selected payment method upon completion of the service.
In case of:
- Cancellation
- No Show
- Additional usage charges
- Damages or penalties, where applicable
Asian Travel reserves the right to deduct applicable retention or cancellation charges in accordance with this policy.
No Show Policy
A booking shall be considered a “No Show” under the following circumstances:
- Customer fails to arrive at the pickup location
- Customer is unreachable at the registered contact number
- Customer cancels after the vehicle has departed from the garage
- Excessive reporting delay without prior communication
In such cases, applicable No Show charges shall apply and refunds may not be available.
Pricing & Availability
- Rental rates are subject to vehicle availability, route, travel duration, seasonal demand, and operational conditions.
- Final quotations are shared privately with customers via email or official communication channels.
- Asian Travel reserves the right to revise pricing without prior notice until the booking is confirmed.
Contact Information
Corporate Office
Asian Travel
9, Floor-II, B-7 Local Shopping Centre
Nelson Mandela Road, Vasant Kunj
New Delhi – 110070, India
Contact Details
Phone: +91-11-434-70000
Email Addresses:
Billing & Support:
Limitation of Liability
Asian Travel shall not be held responsible for delays, cancellations, or service interruptions caused due to:
- Weather conditions
- Traffic congestion
- Mechanical breakdowns
- Government restrictions
- Natural disasters
- Strikes or unforeseen operational circumstances
Refund eligibility in such situations shall be determined at the sole discretion of Asian Travel.
Amendments to Policy
Asian Travel reserves the right to modify, update, or revise this Cancellation & Refund Policy at any time without prior notice. Updated policies will be published on the Website and shall become effective immediately upon posting.
Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from bookings, cancellations, refunds, or services shall fall under the exclusive jurisdiction of the courts and tribunals in India.
